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1. Shipping Method
To offer the best delivery experience, all your purchased items will be fulfilled by Amazon.
For American/Canadian customers, we provide 3 shipping options :
- Amazon Standard 3-5 business days shipping - FREE Shipping
- Amazon Expedited 2 business day shipping
- Amazon Priority next business day shipping
2. Delivery Term
2.1 Dispatch Time
Orders are usually dispatched within 24-48 hours of payment of order
2.2 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
2.3 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
3.1 Return Due To Change Of Mind
Cambivo will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Cambivo) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Cambivo will happily honor any valid warranty claims, provided a claim is submitted within 1 year of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Cambivo to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Tracking Notification
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Parcels are insured for loss and damage up to the value as stated by the courier.
6.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
6.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
7. Customer Service
For all customer service enquiries, please email us at firstname.lastname@example.org