CAMBIVO Customer Support Privacy Notice
Effective date: January 1, 2026
1. Scope and responsible company
This notice explains how Cambivo Inc., located at 1720 Sarazen Dr, Alhambra, CA 91803, United States, operating the CAMBIVO, GymCope, and Yogration brands ("we", "us"), handles personal information when you contact our customer support through Amazon product-support chat, support email, or related follow-up communications. It covers our handling of support information, including support delivered by our team. Amazon's own collection and use of information are governed by Amazon's privacy notice. For information about browsing or shopping on our website, see our website privacy policy.
2. Information we receive
Depending on your request and the information made available through the support platform, we may receive your name, contact details, order identifier, product and purchase details, messages, chat history, images or files you provide, and support-session details such as timestamps. If a replacement is needed, we may request a delivery address. Please provide only information needed to resolve your request. Do not send passwords, full payment-card details, government identification, or medical records.
3. How we use information
We use support information to answer questions, troubleshoot products, verify purchases or warranty eligibility, arrange authorized after-sales assistance, maintain case continuity, investigate product-quality issues, and meet applicable legal obligations. We may review support records to improve support and product quality.
4. Who may receive information
Information may be accessed by authorized support staff and service providers involved in hosting support systems, managing cases, or delivering an approved replacement. The support platform, including Amazon and Amazon Web Services where used, may process information to operate the service. We may disclose information where legally required or necessary to protect legal rights.
5. International handling and security
Our support team may access information submitted by customers in the United States. Support-system providers may process information in other countries. We use appropriate safeguards required by applicable law and limit access to personnel who need the information for their work. No transmission or storage system can guarantee absolute security.
6. Retention
We retain customer support information for as long as reasonably necessary to resolve your request, provide related after-sales and warranty support, and meet applicable legal obligations. The retention period depends on the nature of the information, the status of your case, and applicable legal requirements. When the information is no longer needed for these purposes, we delete it or de-identify it.. Retention by Amazon is governed separately by Amazon's policies and settings.
7. Your choices and rights
You can choose what information to provide, although missing information may limit the assistance we can offer. Depending on applicable law, you may have rights to request access, a copy, correction, or deletion of personal information, and to opt out of certain uses or disclosures. Contact support@cambivo.com with the subject "Privacy Request". We may need to verify your identity and will respond within the period required by applicable law. Applicable exceptions may limit a request. We will not discriminate against you for exercising applicable privacy rights.
8. Contact and changes
For questions about this notice, contact support@cambivo.com, or write to Cambivo Inc., 1720 Sarazen Dr, Alhambra, CA 91803, United States. We may update this notice and will display the revised effective date here.